RentLend Reference
This reference provides detailed documentation on the terms and features in RentLend. Use the 'Type to search' box in the upper-left of this page to search for a specific term.
Confirmation
Before anyone can view a user's profile, rent an item, or post an item for rent, their profile must be confirmed. All users must confirm their mobile number. Additional confirmation may include a multi-step safety screen, including confirming their email, identification, and other checks.
Connections
Why rent when you can borrow? Get connected with friends, family, and other connections through the platform and you'll have the ability to see the items they have available and request to "borrow" those items for free instead of renting. You can add connections in your Dashboard.
Dashboard
Your Dashboard is where you can see the following:
My Items:
View all of the items you've posted for rent or to borrow.
Renting:
View Rental Requests from others.
View Active Rental Orders; either items you've rented from others or items others are renting from you.
See Rental Requests that you've sent to other Owners.
Watching:
View any items you've tagged to "Watch". These could be items that you may have an interest in renting later.
Connections:
See your list of friends, family, and other connections.
See any connection requests that others have sent you.
Order History:
See a list of previous Rental Orders and see their status.
View Your Profile:
See how your profile looks to other logged in and verified users. From your Profile Page, you can edit/update your profile.
Damage Protection
Renter Damage Protection
Damage protection is an optional service offered by RentLend that relieves the Renter of repair or replacement charges if the Item is damaged during normal use during the Rental Period. Damage Protection costs 15% of the Rental Price (with a $5 minimum) and will appear as a separate line item charge on the Rental Statement. For Items where Damage Protection is available, the Renter must accept or decline the Damage Protection service when making a Rental Offer. Damage Protection is not insurance. Damage Protection does not cover loss of or damage to the Item caused by theft, abuse, misuse, neglect, intentional acts, and/or failure to follow the proper use and care instructions provided for the Item. Renter expressly acknowledges and agrees that they, as renter, shall be responsible for all repair or replacement costs not covered by Damage Protection. Damage Protection is not offered for borrowed items.
Owner Damage Protection
Owner Damage Protection is provided to Verified users. RentLend will reimburse owners for the cost to repair or replace their item due to loss or damage by a Renter. The amount RentLend will cover is equal to the lesser of:
A) The cost to repair ore replace item above the deposit amount.
B) $500
What's Covered:
Damage to your item caused by Renter (or others)
Unexpected cleaning costs you incur due to Renter (or others)
Owner Damage Protection Doesn't Cover:
Damage from wear and tear due to ordinary and reasonable use.
Loss due to acts of nature (like earthquake or hurricane)
Damage Protection Certified
Damage Protection Certification is available to owners with a positive rental track record, have completed an Owner interview, and agree to a high level of rental standards. Only Damage Protection Certified owners are eligible to have Damage Protection offered on the rental items.
Kit
A kit is a set of multiple items.
For example, if you wanted to create a "hiking kit" it could include:
Backpack
Tent
Compass
Headlamp
Binoculars
Rental Period
The Rental Period is the mutually agreed upon (between Owner and Renter) time from when you start renting the Item until the time when your Item is due back. You can find your Rental Period in the Rental Order page or on your Rental Statement.Have you had a chance to answer the previous question?
Rental Request
A Rental Request is a request to an item's Owner to rent or borrower an item. The Owner may accept or decline a Rental Request.
Rental Statement
The Rental Statement is a financial summary of your Rental Order that includes a summary of your transaction charges.
Renter
A Renter is a User who is, or will be, renting or borrowing an Item from an Owner.
Tracking Page
The Tracking Page shows the progress and current status of your Rental Order. Within the Tracking Page, you can navigate to your Statement, view order details, or get help with your order.
User Profile
Your User Profile is where other logged-in and verified users can see about you. They'll be able to see the following:
Your name.
Your profile picture.
The number of transactions you've completed as Renter.
The number of transactions you've completed as Owner.
The number of items you have available to rent.
Your number of connections.
The specific items you have available to rent.
Verification
We want to create a safe and reliable platform while also protecting the privacy of our users. Unverified users will be limited to renting items with a rental deposit no greater than $100. Verified users will have no rental deposit limit.
RentLend has 3 "paths" to verification:
1. Verification by Rental Experience
When a user completes three rental transactions with a verified user (as either Renter or Owner) and receives generally positive feedback (or at least no significant issues), these three transactions will satisfy the requirements for verification.
2. Verification by recommendation from two (2) verified users
If two verified users recommend a user for verification, this will satisfy the requirements for verification. Verification recommendations must come from "friends and family" that the user is connected with on RentLend. Submit a verification recommendation by clicking the "recommend for verification" button in the user's profile page.
3. Verification by a background check
A user may request verification via background check through the following steps:
Make sure your profile picture is a current photo of you.
Upload a photo of your state-issued ID (image of user's face must be on ID).
Step 3: Pay a $39 fee (non-refundable).
These verification may take 1-2 days to be complete. Don't hesitate to get in touch with us if you need verification sooner.
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